|
N ° of statement CNIL: 1373119
N ° simplified norm classifies: NS-48
Purpose: Management of the files of clients and of prospective buyers
Declaring organism: Anim Art Story
Address: 31 Impasse des Lavoirs 60190 Moyenneville
N ° SIREN or SIRET: 510109648
Code NAF or APE: 5913B
Méssagerie: serviceclient@animartstory.fr
Contact responsible for statement: Mark Simon (Manager)
Date of statement: 26-06-2009
Clients d' Anim Art Story service has computer means
intended to manage the file more easily clients and prospective buyers.
Recorded information is reserved for the use of (or
of) concerned service (s) and is not possible be announced
that to the following addressees:
all services of anim Art Story, as well as these contractors, medicated pence, and business partners.
In accordance with articles 39 and following of law n ° 78-17 of 6
January, 1978 relating to computer science, to files and to freedom,
every person can get communication and, if necessary,
correction or abolition of information concerning it, there
contacting the customer service in serviceclient@animartstory.fr
FOR INFORMATION:
Files clients-prospective buyers (simplified Norm n ° 48)
Topics:
Relation Client
Summary:
Simplified norm 48 (who replaces norms 11, 17 and 25) concerns the treatments for object with management, within a public agency or private, files of clients and/or of prospective buyers. This norm cannot be used by the professionals of sectors d activity following: Health, education, bank, and insurance. It s applies to treatments allowing operations relating to the management of the clients (contracts, orders, deliveries, bills, credit accounts and count fidelity), in canvassing (constitution and management d a file of prospective buyers), in cession, renting or l exchange of the file clients and of prospective buyers, in l development of commercial statistics and in l dispatch of solicitations. Recorded data are relating in l identity of the client, in the means of payment used, in its family, economic and financial situation, in trade relations and in regulations of bills. The collection of the number of social security (or NIR) is excluded. Data can, under some conditions, be transferred out of l European Union under some conditions. Data
clients cannot be kept beyond of trade relations (safe in case of necessity d to establish proof d a right or d a contract who can be archived in accordance with the dispositions of the code of trade, there l case 10 years).
Data prospective buyers are kept only for the duration necessary for the realisation of the operations of canvassing (recommended length: On 1 year maximum after the last contact or without answer after two successive solicitations). The persons concerned are informed, during the collection of information, rights d accesses, of correction or d opposition which are admitted to them by the changed law of January 6th, 1978.
Excluded sectors:
Establishments banking or assimilated.
Firms of insurance.
Professionals of health.
Professionals of education.
Excluded purposes:
Responsible for the treatment:
Public agency or private.
Pursued aim (s) [Purpose (s):
Operations relating to the management of the concerning clients:
contracts, orders, deliveries, bills, accountancy and especially the management of credit accounts, management of a programme of fidelity with the exception of the common programmes to several societies;
Operations relating to canvassing:
constitution and management of a file of prospective buyers (what notably includes operations
techniques as normalisation, enrichment anddéduplication), clients' selection to accomplish actions of canvassing and of promotion, cession, renting or exchange of the file of clients and of prospective buyers, development of commercial statistics, dispatch of solicitations;
Development of statistics of company of the Internet site.
Excluded use (s):
Treatments which due to their nature, to their range or their purposes, are likely to exclude persons in aid of a right, of a benefit or of a contract. Programmes of fidelity common to several societies.
Concerned data:
Identity of the client:
name, forenames, address, telephone numbers, basic salary or motive, of fax, electronic address, date of birth, encodes internal of treatment allowing identification of
client.
Data relating to the means of payment:
RIP or RIB, number of transaction, number of cheque, number of bank card.
Family, economic and financial situation:
number and age of or child (ren) in the home, profession, domain of activity, category
social professional; these data relating to identity (with the exception of the internal code of treatment allowing the identification of the client) as well as information relating to family, economic and financial situation can be given up, rented or exchanged, since organisms addressees promise to exploit them only to contact the persons concerned directly, for exclusively commercial purposes.
Data relating to trade relations:
requests of material, trial requests, bought product, service or subscription subscribes, quantity, going up, periodicity, address of delivery, review of purchases, return of products, origin of sale (seller, representative) or of order,
correspondence with the client and service - guarantee; data relating to trade relations touchy, taken into account the asked type of material, the nature of bought product, of service or of signed subscription, to show indirectly racial or ethnic origins, political, philosophical or religious opinions or union membership of the persons, or which are relating to sexual life of
these can be given up, rented or exchanged only having gathered the express consent of the person concerned.
Data relating to the regulations of bills:
modalities of regulations, approved deliveries, information relating to signed credits (sum and length, name of organism lender), receipts, unpaid debts, revivals, balances. In case of use of a service of communication to the online public (Internet site): the data of connection (date, the hour, Internet address, protocol of the computer of the visitor, visited page) will be able to be exploited in only fine statistical of estimate of the company of the site.
Excluded data:
Number of social security, NIR;
Code commits treatment allowing the identification of the client not perhaps the number of inscription the national directory of identification of the individuals, of the number of social security and of the number of card of banking.
Length of conservation:
Data clients cannot be kept beyond the length of trade relations except for those necessary for the establishment of the proof of a right or of a contract who can be archived in accordance with the dispositions of the commercial law relating to the length of conservation of books and documents created on the occasion of commercial activities and of the code of consumption relating to conservation
contracts concluded by electronic way, in this case ten years. Data prospective buyers can be kept only for the duration during whom they are necessary for the realisation of the operations of canvassing. The Committee recommends that data collected to prospective buyers are abolished at the farthest one year after the last contact of their part or when they did not answer two successive solicitations.
Addressees of data:
The external firms linked by contract for l execution d a contract: data relating to identity (in l exclusion from code commits allowing treatment
l identification of the client) as well as information relating to family, economic and financial situation can be given up, rented or exchanged, since organisms addressees s urge to exploit them only for s to address directly
to the persons concerned, for exclusively commercial purposes. Data relating to trade relations touchy, taken into account the asked type of material, the nature of bought product, of service or of l subscription subscribes, to show
indirectly racial or ethnic origins, political, philosophical or religiousopinions or l union membership of the persons, or which are relating to the sexual life of these cannot be given up, rented or exchanged qu having gathered the express consent of the person concerned. These firms assure personal character strict confidentiality of data in their possession;
The personnels charged with commercial service and with administrative services and their hierarchic superiors;
Services charged with control
(auditor, services charged with internal procedures of control);
Public agencies
exclusively to answer lawful obligations;
The representatives of the law and ministerial officers
as part of their mission of levy of credences;
Charged organisms d to perform the levies of credences.
Information of the persons (rights):
The persons concerned are informed, at the time of collection of
their data,
1.de the identity of the representative for the treatment,
2.des followed purposes,
3. of the compulsory or facultative character of answers to be brought,
4.des possible consequences, towards them, d a defect of answer,
5.des addressees of data,
6. their rights d access, of correction and d opposition, for legitimate motives, to the safe treatment of their data in cases where the treatment answers a legal obligation;
During use of data for aims of canvassing, notably commercial, the persons concerned are informed qu they can s compare to it without expenses and without justification.
The dispatch of commercial canvassing by electronic way requires the collection of the prior consent of the persons concerned,
safe in cases d a relation client - pre-existing firm and d a canvassing between professionals.
In these hypotheses, the persons must have been put in time, at the time of the collection of their data, of s compare ambiguity in a simple and lacking way d to an use of their data for commercial aims.
In case of collection via a form, right d opposition or the collection of prior consent must s express by a simple means such as the appositiond a hut to be checked.
When the representative for the service of communication to the online public uses techniques of collection automated by data tending to achieve, by means of electronic transmission, information stocked in l final equipment of connection of l user or to register information, by the same way, in his final equipment of connection (for example: cookies, applets Popular dance, speed X up), the users are informed about purpose of l use of these techniques and of the means which they have for s to compare to it.
Security:
The representative for the treatment takes any useful precautions to preserve the security of data, notably, to prevent qu they are distorted, harmed or that not allowed thirds have access there.
In case of use d a service of communication to the online public, the representative for treatment takes necessary measures to protect itself against any not allowed access to the system of treatment automated by data.
When a means of remote payment is used, the representative for treatment must take organizational and technical measures adapted to preserve security, integrity and confidentiality of the numbers of bank cards against any access, use, misappropriation, communication or not allowed modification by using reassured systems of payment correspondent to state of art and to applicable regulation.
Transfer except EU:
YES
Complete title:
Deliberation n°2005-112 of 07/06/2005 carrying creation of a simplified norm concerning treatments automated by data with personal character relating to the management of the files of clients and of prospective buyers and carrying abolition of simplified norms 11, 17 and 25.
Special numbering :
NS-048 |
